Elverys Sports scoop the Ulster Bank Outstanding Staff Member Award.

Organised by Gorey Chamber and sponsored by Ulster Bank the

Outstanding Staff Member Award in May was won by Michael Hall of Elverys Sports in Gorey Shopping Centre.

With a mystery judge in town during May a selection of all the businesscommunity were assessed as to their levels of customer service.

In addition to customer service individual business were also reviewed as to the visual impact of their business which formed part of the overall rating.

With an overall score of 96.7% the judge commented “All the staff in the shop were extremely helpful, it was like a breath of fresh air” with Michael Hall being singled out for the award. Michael works for Elverys Sports on a partime basis while also studying law in Dublin.

With 60% of business either achieving a rating of high, exceptional or outstanding levels of customer service other comments included “very friendly and chatty” and “very friendly, absolute gentleman”.

“When the rating of 92% for overall organisation, stack levels and clean premises are added it was a good month” according to Dick White, Gorey chamber CEO who added “We are very pleased that Ulster Bank have supported this initiative and recognizing the merit of focusing on Customer Service “

The Mystery Judge did however have a few not so positive comments with a few businesses looking like they can improve following comments such as “no help offered continued to chat amongst themselves” or “waited around, no sign of anyone, so I left”

Speaking at the presentation Paula Carroll of Ulster Bank commented “Customers are our business and these awards should be seen as a celebration of good practice”

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