Leading By Example.

 Ruby’s Niamh Scoops the Ulster Bank Outstanding Staff Member Award.

Mystery Judge takes a snap shot of Customer Service levels in Gorey.

Gorey Chamber has  joined forces with Ulster Bank in Gorey to stage the quarterly Outstanding Staff Member Award throughout 2014. The third cycle of the programme was held during August with a Mystery Judge taking a snap shot by dipping in and out of a variety of businesses assessing levels of Customer Service.

The Judges report was received by Dick White of Gorey Chamber during the week with the winner of the award for August announced as Niamh Byrne of Ruby Rouge on Esmonde St.

Byrne is of course the Owner/Manager of the iconic boutique on Esmonde St, Gorey which she has now successfully developed into a destination shop in Ireland. With her own label Doll also on sale both here and in other boutiques Byrne was chuffed to have scooped this quarter’s award stating “It is great to get the recognition for our work here in Ruby Rouge and the importance of customer care is an area that we highlight”  

Speaking at the presentation of the award on Thursday afternoon, Paula Carroll of Ulster Bank commented “We are very pleased in Ulster Bank to be in a position to support these awards. It allows us to give something back to the business sector while at the same time support them in their work”

With in excess of 30 businesses judged on a rolling basis during the chosen month the entire business sector is involved with services, retail and restaurants all coming under the microscope. Judging can include visits to individual premises and contact by phone or social media with assessment based on the responses received.

Speaking following the awards Jim Hughes of Innovate and Gorey Chamber noted “These awards give us an opportunity to shine a light on Customer Care and the levels of it achieved in business in Gorey. We are very pleased that Niamh of Ruby Rouge has shown how it should be done by leading by example. The challenge is for all of us to attempt to reach these heights”.

The Ulster Bank Outstanding Staff Member Award is open to all business in North Wexford with anyone wishing to know their results or to be included in the next quarter asked to contact Gorey Chamber at 053 94 84520 orinfo@goreychamber.ie

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