Date
9th July 2015. 
 
Kovacs and his Cosy team puts the customer first in the Ulster Bank Award.
 
O’Riordan encourages the bottling of the winners customer service.
 
 A selection of businesses in North Wexford came under the spotlight recently as part of the Ulster Bank  Outstanding  Customer Care and Service Award for June 2015.
Each quarter  the Ulster Bank sponsored mystery judge contacts a variety of businesses throughout Gorey and North Wexford and assesses them on the level of Customer Service , any Welcome and Greeting received and the Condition of their Premises. 
The focus is multi sectoral with retail, services, restaurants etc  all included in the judging. 
Every business assessed  is contacted directly by the Chamber and a report on the judges findings is issued on request.
With 80%  of business achieving a rating of  high, exceptional or  outstanding  levels of customer service this just left 1 in 5 businesses falling below acceptable standards. 
Ferenc Kovac the owner/chef of The Cosy Cottage Café on Esmonde  St received a 100% rating  from the judge with Kovacs “ going out of his way to help” according to the report issued for the Ulster Bank Outstanding Customer Care and Service  award.
Having taken over the running of The Cosy Cottage Café this year this award is a wonderful boost for the business.
Speaking at the presentation of the award, Harry O’Riordan  of the Ulster Bank commented “ You can actually feel the wonderful levels of customer service here with Ferenc and the staff at the Cosy Cottage. It is easy to see why they caught he judges eye, if we could bottle and sell their enthusiasm and service levels  we would be very wealthy indeed.”
Continuing O’Riordan added “ A simple greeting on entry into all our business premises sets the right tone for the customers. We have to secure new customers  and  in addition keep the retention of existing customers foremost in our thoughts , so if we set the right tone we have at least started on the right footing.”
 
Concluding O’Riordan added, “ Congratulations to the winners and we at Ulster Bank will continue to strive to keep outstanding customer service at the top of the agenda”
 
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