Ulster Bank Outstanding Customer Care & Service Award

//Ulster Bank Outstanding Customer Care & Service Award
Ulster Bank Outstanding Customer Care & Service Award 2018-05-15T11:08:27+00:00

Gorey Chamber’s Ulster Bank Outstanding Customer Care & Service Award continues to be hugely successful. The objective of this award is to ascertain and reward exceptional staff members working throughout the town and its hinterlands.

Businesses are visited at random and nominations are recommended. Mystery shoppers visit the premises of the potential award winners and assess the staff member on his/her ability to make a customer feel both welcome and valued.

The winning staff member receives a memento and the winning premises and staff member are featured in local media, generating positive public relations and boosting the profile of both the staff member and his/her workplace.

You can view previous award winners below (click on the tabs to read about each winner):

Wardrobe+ take the Ulster Bank Award Outstanding Customer Care and Service Award for the first quarter.

Wardrobe+ Customer Care Award

Businesses in North Wexford came under the attention of a Mystery Judge in March as part of the Ulster Bank Outstanding Customer Care and Service Award for the first quarter.

Every quarter, the Ulster Bank sponsored mystery judge, contacts a variety of businesses throughout Gorey and North Wexford and assesses them on the level of Customer Service and the Condition of their Premises.

Dominic Smith take the Ulster Bank Award Outstanding Customer Care and Service Award for August.

O’Riordan congratulates the winners on their level of customer service.

Businesses in North Wexford came under the attention of a Mystery Judge in  August   as part of the Ulster Bank  Outstanding  Customer Care and Service Award for August  2016.

Every quarter  the Ulster Bank sponsored mystery judge contacts a variety of businesses throughout Gorey and North Wexford and assesses them on the level of Customer Service and the Condition of their Premises.

The focus is multi sectoral with retail, services, restaurants etc   included in the judging.

Every business assessed  is contacted directly by the Chamber and a report on the judges findings is issued on request.

James Harvey of Dominic Smith Electrical received a high rating   from the judge stating he was  “ Inviting, proactive, but not pushy” according to the report issued for the Ulster Bank Outstanding Customer Care and Service  award.

Speaking at the presentation of the award, Harry O’Riordan  of the Ulster Bank commented “ We are delighted to be involved in this very worthwhile award”

Continuing ,O’Riordan added “ Our judge takes a snap shot on a particular day and in this case it is heart warming that one of our larger retail businesses has such customer focus that they were judged the winners. It is of course always down to the personal touch and James Harvey sets a very high standard both within the store and for all of us.”

James received a certificate of his award as a momento in addition being presented with a quantity of gVouchers which can be used in up to 50 businesses throughout Gorey.

Concluding O’Riordan added, “ Congratulations to the winners and we at Ulster Bank will continue to strive to keep outstanding customer service at the top of the agenda”

Maureen’s keep the customer first and win the Ulster Bank Award.

Harry O’Riordan says “We can all learn from the winners level of customer service”.

Businesses in North Wexford came under the attention of a  Mystery Judge recently as part of the Ulster Bank  Outstanding  Customer Care and Service Award for June 2015.

Each quarter  the Ulster Bank sponsored mystery judge contacts a variety of businesses throughout Gorey and North Wexford and assesses them on the level of Customer Service , any Welcome and Greeting received and the Condition of their Premises.

The focus is on retail, services, restaurants etc  with every sector lincluded in the judging.

Every business assessed  is contacted directly by the Chamber and a report on the judges findings is issued on request.

With 70%  of business achieving a rating of from excellent to good levels of customer service this just left 3 in 10 businesses falling below acceptable standards.

Maureen O’Keeffe   of Maureens on the Avenue received a 100 % rating  from the judge with Maureen “ Very friendly  and helpful, she went out of her way to help even though I was only browsing” according to the report issued for the Ulster Bank Outstanding Customer Care and Service  award.

Maureen set up in her current premises on the Avenue having tested the market in the indoor market that operated on the Main St in years gone by. Interestingly her daughter Brideen  also operates  from the premises with her Millinery Designs adding more than a touch of fascination!

Speaking at the presentation of the award, Harry O’Riordan  of the Ulster Bank commented “ .It is easy to see why she  caught the judges eye, we can all learn from the winners customer service.”

Continuing O’Riordan added “ A simple greeting on entry into all our business premises sets the right tone for the customers  so if we set the right tone we have at least started on the right footing.”

Concluding O’Riordan added, “ Congratulations to the winners and we at Ulster Bank will continue to strive to keep outstanding customer service at the top of the agenda”

Maureen's Gorey

It’s Just Clever!

Clever Clogz

 
Caroline Doyle takes the Ulster Bank Outstanding Customer Care and Service Award for November.
 
The fourth quarter of Ulster Bank Outstanding Customer Care and Service Award was announced during the week with Caroline Doyle owner manager of Clever Clogz on Esmonde Street being adjudged this quarter’s winner. Reaching a 100% rating, our mystery judge found the level of customer care and service to be outstanding. Ulster Bank manager Harry O’Reardon who made the presentation to the justifiably honoured winner Caroline Doyle commented “Ulster Bank believes in Customer Care it is what sets us apart from the other financial institutions and we intend to continue to support the excellent work of these awards. These awards would not be possible without the work of Gorey Chamber nor the expertise and involvement of our mystery judge. Again well done to Caroline and we wish herself and her staff every continued success at Clever Clogz.”
 
The report of the mystery judge is available to any business interested, all they simply need to do is contact the Chamber over the coming days.
 
Doyle not only picked up a certificate of recognition as a memento but she also was presented with some vouchers, “the must have” local voucher, which is accepted at in excess of 40 businesses in the town.
 
Concluding Gorey Chamber CEO Dick White noted “these awards are important to business and we are pleased that yet again a non member of Gorey Chamber was successful which only proves the honesty and integrity of our judging system and our openness to all business in North Wexford.”
The Cosy Cottage Café
Date
9th July 2015.
 
Kovacs and his Cosy team puts the customer first in the Ulster Bank Award.
 
O’Riordan encourages the bottling of the winners customer service.
 
 A selection of businesses in North Wexford came under the spotlight recently as part of the Ulster Bank  Outstanding  Customer Care and Service Award for June 2015.
Each quarter  the Ulster Bank sponsored mystery judge contacts a variety of businesses throughout Gorey and North Wexford and assesses them on the level of Customer Service , any Welcome and Greeting received and the Condition of their Premises.
The focus is multi sectoral with retail, services, restaurants etc  all included in the judging.
Every business assessed  is contacted directly by the Chamber and a report on the judges findings is issued on request.
With 80%  of business achieving a rating of  high, exceptional or  outstanding  levels of customer service this just left 1 in 5 businesses falling below acceptable standards.
Ferenc Kovac the owner/chef of The Cosy Cottage Café on Esmonde  St received a 100% rating  from the judge with Kovacs “ going out of his way to help” according to the report issued for the Ulster Bank Outstanding Customer Care and Service  award.
Having taken over the running of The Cosy Cottage Café this year this award is a wonderful boost for the business.
Speaking at the presentation of the award, Harry O’Riordan  of the Ulster Bank commented “ You can actually feel the wonderful levels of customer service here with Ferenc and the staff at the Cosy Cottage. It is easy to see why they caught he judges eye, if we could bottle and sell their enthusiasm and service levels  we would be very wealthy indeed.”
Continuing O’Riordan added “ A simple greeting on entry into all our business premises sets the right tone for the customers. We have to secure new customers  and  in addition keep the retention of existing customers foremost in our thoughts , so if we set the right tone we have at least started on the right footing.”
 
Concluding O’Riordan added, “ Congratulations to the winners and we at Ulster Bank will continue to strive to keep outstanding customer service at the top of the agenda”

Embrace Bridal Gorey

Date
25 March 2015
 
Jessica Donohoe-McDermott of Embrace Bridal takes Ulster Bank Outstanding Customer Care and Service Award.
 
Organized by Gorey Chamber and sponsored by Ulster Bank the Outstanding Customer Care and Service Award in February was won by Jessica Donohoe-McDermott of Embrace Bridal.
 
With a mystery judge in town during February a selection of all the business community were assessed as to their levels of customer service.
 
In addition to customer service individual business were also reviewed as to the visual impact of their business which formed part of the overall rating.
 
With an overall score of 100% the judge commented “Female staff very friendly on entry to shop”.
 
Other comments included “very friendly welcome from female staff member” and “friendly welcome by two male staff members”.
The Mystery Judge did however have a few not so positive comments with a few businesses looking like they can improve following comments such as “No Acknowledgement” or “nobody in shop on entry”.
 
Speaking at the presentation Harry O’Reardon of Ulster Bank commented “Customers are our business and these awards should be seen as a celebration of good practice. Ulster Bank has been pleased to participate in these awards for 2015 and hope that it has been of benefit to business ”.

Niamh Kelly Mrs. Bee's Gorey

Niamh Kelly of Mrs Bees takes Ulster Bank Outstanding Staff Member Award.

Organized by Gorey Chamber and sponsored by Ulster Bank the Outstanding Staff Member Award in November was won by Niamh Kelly of Mrs Bees Healthy Options.

With a mystery judge in town during November a selection of all the business community were assessed as to their levels of customer service.

In addition to customer service individual business were also reviewed as to the visual impact of their business which formed part of the overall rating.

With an overall score of 100% the judge commented “Niamh was very friendly and helpful, very confident and knew what she was talking about”.

Niamh had won this award on a previous occasion and it is noteworthy that the high levels of customer service have been maintained.

With 25%of business achieving a rating of exceptional or outstanding levels of customer service other comments included “very helpful” and “warm and welcoming ”.

The Mystery Judge did however have a few not so positive comments with a few businesses looking like they can improve following comments such as “didn’t acknowledge me ” or “female staff member wasn’t too friendly”.

Speaking at the presentation Paula Carroll of Ulster Bank commented “Customers are our business and these awards should be seen as a celebration of good practice. Ulster Bank has been pleased to participate in these awards for 2014 and hope that it has been of benefit to business ”.

Niamh ByrneLeading By Example.

Ruby’s Niamh Scoops the Ulster Bank Outstanding Staff Member Award.

Mystery Judge takes a snap shot of Customer Service levels in Gorey.

Gorey Chamber has  joined forces with Ulster Bank in Gorey to stage the quarterly Outstanding Staff Member Award throughout 2014. The third cycle of the programme was held during August with a Mystery Judge taking a snap shot by dipping in and out of a variety of businesses assessing levels of Customer Service.

The Judges report was received by Dick White of Gorey Chamber during the week with the winner of the award for August announced as Niamh Byrne of Ruby Rouge on Esmonde St.

Byrne is of course the Owner/Manager of the iconic boutique on Esmonde St, Gorey which she has now successfully developed into a destination shop in Ireland. With her own label Doll also on sale both here and in other boutiques Byrne was chuffed to have scooped this quarter’s award stating “It is great to get the recognition for our work here in Ruby Rouge and the importance of customer care is an area that we highlight”

Speaking at the presentation of the award on Thursday afternoon, Paula Carroll of Ulster Bank commented “We are very pleased in Ulster Bank to be in a position to support these awards. It allows us to give something back to the business sector while at the same time support them in their work”

With in excess of 30 businesses judged on a rolling basis during the chosen month the entire business sector is involved with services, retail and restaurants all coming under the microscope. Judging can include visits to individual premises and contact by phone or social media with assessment based on the responses received.

Speaking following the awards Jim Hughes of Innovate and Gorey Chamber noted “These awards give us an opportunity to shine a light on Customer Care and the levels of it achieved in business in Gorey. We are very pleased that Niamh of Ruby Rouge has shown how it should be done by leading by example. The challenge is for all of us to attempt to reach these heights”.

The Ulster Bank Outstanding Staff Member Award is open to all business in North Wexford with anyone wishing to know their results or to be included in the next quarter asked to contact Gorey Chamber at 053 94 84520 orinfo@goreychamber.ie

Michael Hall Elvery's Sports

Elvery’s Sports scoop the Ulster Bank Outstanding Staff Member Award.

Organised by Gorey Chamber and sponsored by Ulster Bank the Outstanding Staff Member Award in May was won by Michael Hall of Elvery’s Sports in Gorey Shopping Centre.

With a mystery judge in town during May a selection of all the business community were assessed as to their levels of customer service.

In addition to customer service individual business were also reviewed as to the visual impact of their business which formed part of the overall rating.

With an overall score of 96.7% the judge commented “All the staff in the shop were extremely helpful, it was like a breath of fresh air” with Michael Hall being singled out for the award. Michael works for Elvery’s Sports on a part-time basis while also studying law in Dublin.

With 60% of business either achieving a rating of high, exceptional or outstanding levels of customer service other comments included “very friendly and chatty” and “very friendly, absolute gentleman”.

“When the rating of 92% for overall organisation, stack levels and clean premises are added it was a good month” according to Dick White, Gorey chamber CEO who added “We are very pleased that Ulster Bank have supported this initiative and recognizing the merit of focusing on Customer Service”.

The Mystery Judge did however have a few not so positive comments with a few businesses looking like they can improve following comments such as “no help offered continued to chat amongst themselves” or “waited around, no sign of anyone, so I left”.

Speaking at the presentation Paula Carroll of Ulster Bank commented “Customers are our business and these awards should be seen as a celebration of good practice”.

Tom Brennan Gorey Credit UnionBrennan Gets All The Credit.

Ulster Bank Outstanding Staff Member Award February 2014.

Tom Brennan of Gorey Credit Union on McDermott St, Gorey was the worthy winner of the Ulster Bank Outstanding Staff Member Award February 2014.

Brennan is employed by Gorey Credit Union as their Member Services Officer.

With business in Gorey  coming under the spotlight of a mystery judge and potentially receiving contact in the month of  February  the mystery judge noted that the winner “ Was extremely helpful and I didn’t have to wait when I requested information”.

Speaking of the initiative Gorey Chamber CEO Dick White commented: “The focus is on presenting the best possible face of a business to our customers.  We value all who do business with us and we are encouraging every business to ensure that everyone is given the best possible service. This Ulster Bank Outstanding Staff Member Award puts the focus attention on it”

Previous winners have included Niamh Kelly of Mrs Bees Healthy Options, Ann O’Leary of The Book Café, Deirdre Waldron of  Dees Lingerie, Glen McGuigan of The Cosy Cottage Café, Eimear Prendergast of Pettitts Supervalu, Christina Dunphy of Wades Pharmacy  and Shakira Kelly of Azure.

This was the first cycle of the Ulster Bank quarterly award programme, with the judge finding that 75% of businesses were above the average while 25 % of those judged did not meet the standard.  Some of the positive comments noted were “warm welcome”, “very helpful” , “ came out from behind the desk ” while negative notes such as “no help offered , no welcome” were taken in others.

Paula Carroll of Ulster Bank who made the presentation to Tom Brennan at the award ceremony in Gorey Credit Union commented “We are delighted to be associated with these Outstanding Staff Members Awards. It is so important to business that they retain their customer base, and this award puts the focus on outstanding achievement in this area.”

If any business wants to how their business did over the past awards they can contact the Chamber office to see how their staff has fared.

Shakira KellyShakira Kelly of Azure Beauty Salon, was recently announced as the November winner of the Outstanding Staff Member Award.

The award scheme, run by Gorey Chamber, recognises and awards exceptional levels of customer services in the local business community. Mystery judges visit various outlets around the town each month and make a report on the standard of service received.

In Shakira’s case, the mystery judge gave a glowing report on Shakira’s customer relations skills and her friendly helpful manner.

Shakira was presented with her award by Gorey Chamber CEO Dick White at the salon last week and she and all the team at Azure were congratulated on their continued success.

Wade's Pharmacy GoreyChristina Dunphy of Wades Pharmacy, on Main St, Gorey  was the worthy winner of the Gorey Chambers Outstanding Staff Member Award for August.

With  business in Gorey  coming under the spotlight of our mystery judge and potentially receiving contact in the month of August the mystery judge noted that the winner “Was extremely helpful, accommodating and gave me a great deal of her time. Christina put the customer at ease straight away with her warm personality and friendly nature”.

Speaking of the initiative Gorey Chamber CEO Dick White commented: “The focus is on presenting the best possible face of a business to our customers.  We value all who do business with us and we are encouraging every business to ensure that everyone is given the best possible service.  The Outstanding Staff Member Award puts the focus attention on it. Congratulations to Christina on winning”

Previous winners have included Niamh Kelly of Mrs Bees Healthy Options, Ann O’Leary of The Book Café, Deirdre Waldron of  Dees Lingerie, Glen McGuigan of The Cosy Cottage Café and Eimear Prendergast of Pettitts Supervalu.

This was the sixth cycle of Gorey Chambers quarterly award programme, with the judge finding that 85% of businesses were above the average while 15 % of those judged did not meet the standard. With 15% getting the highest mark possible and another 38% of those judged scoring more than 90 marks this was a particularly good month. Some of the positive comments noted were “very nice warm welcome”, “Excellent”, “Nice and relaxing” while negative notes such as “Very uncomfortable” were taken in others.

If any business wants to know how their business did over the past year they can contact the Chamber office to see how their staff have fared.

For further information visit www.goreychamber.ie or see our face book page www.facebook.com/goreychamber

Eimear PrendergastCongratulations to Eimear Prendergast of Pettitt’s Supervalu on receiving the Outstanding Staff Member of Gorey Award. The Gorey Chamber of Commerce initiated the outstanding member of Gorey staff award to recognise and award the exceptional levels of customer service within local businesses. Our mystery judge gave a glowing report on Eimears customer relations.

Speaking at the presentation Dick White Gorey chamber CEO commented, “These awards are to highlight the need of providing a really good service to our customers. We are pleased that one of our bigger retailers, Pettitts are the employers of out winner. It clearly shows that excellent customer service can be provided from each and every size of business.”

Concluding White added, “There is no need for any business to apply for participation in this programme, as all local businesses are visited by our mystery service assessor on a regular basis as part of this initiative.”

Glen McGuiganGlen McGuigan  of the Cosy Cottage Café on Esmonde St was the worthy winner of the Gorey Chambers Outstanding Staff Member Award for February.

With all business in Gorey potentially receiving contact in the month of February the mystery judge noted that the winner “Was extremely helpful, very friendly, did not try to rush me and created a lovely relaxed atmosphere”.

Speaking of the initiative Gorey Chamber CEO Dick White commented: “The focus is on presenting the best possible face of a business to our customers.  We value all who do business with us and we are encouraging every business to ensure that everyone is given the best possible service.  The Outstanding Staff Member Award puts the focus attention on it. Congratulations to Glen McGuigan on landing this win”

Previous winners have included Niamh Kelly of Mrs Bees Healthy Options, Ann O’Leary of The Book Café and Deirdre Waldron of  Dees Lingerie.

This was the fourth cycle of Gorey Chambers quarterly award programme, with the judge finding that 63 % of business were above the average while 37 % of those judged did not quite cut the mustard. Some of the positive comments noted were “very chatty and welcoming”, “Great interaction with customers” while negative notes such as “Talked amongst themselves” were taken in others.

Every business in Gorey should now have received a visit during the past year. Our independent mystery judge assessed the ability of the staff member to make a customer feel both welcome and valued. If any business wants to how their business did over the past year they can contact the Chamber office to see how their staff have fared.

For further information visit www.goreychamber.ie or see our Facebook page www.facebook.com/goreychamber

Niamh Kelly of Mrs Bees Healthy Options was the clear winner having shown our judge “Excellent customer service in providing professional advice in an informal and genuine manner” Niamh has worked for 8 years in the business and is highly thought of by all.

Speaking at the award presentation ceremony Gorey Chamber CEO, Dick White noted “The real purpose of the award is to encourage the highest possible standards. We are pleased that Niamh has been judged the winner on this occasion and we look forward to promoting the town as the one that delivers excellent customer service”

In a very positive development 81 % of the businesses judged achieved a rating of 5 or more, this is the highest level of satisfaction to date. Some of the positive comments received included “Great Service” “Staff very helpful making a big effort” “Lovely Genuine welcome”.

The Award now moves onto February with the hope that we can build on this quarters excellent performance.

The second Gorey Chamber sponsored Gorey Outstanding Staff Member of Gorey Award of
2012 was announced on Thursday the 6th.

The Outstanding Staff Member Award is aimed at improving the level of customer service received by all our customers. With a mystery judge in town sometime during the month of August a random selection of businesses was assessed covering such areas as personal engagement, welcome, courtesy etc.

Following an exhaustive exercise, Ann O’Leary of The Book Café was judged the winner of the August Award. O’Leary manages the Book Café in conjunction with Ben Corrigan and they employ five part-time time staff.  Set up in November 2011 following the closure of the Indoor Market on the Main St.

Ms O’Leary has significant customer service experience and it shines through in her delivery.
Our judge commented that Ann “was excellent, dealing and chatting to all the customers”
and added “warm and friendly “and “making customers feel welcome”.
Speaking at the award presentation ceremony Gorey Chamber CEO, Dick White noted “The
real purpose of the award is to encourage the highest possible standards. We are pleased
that Ann has been judged the winner on this occasion and we look forward to promoting
the town as the one that delivers excellent customer service”
The Award now moves onto November with everyone gearing up to see who the
Outstanding Staff Member of Gorey will be next time.

Following an exhaustive exercise, Ann O’Leary of The Book Café was judged the winner of the August Award. O’Leary manages the Book Café in conjunction with Ben Corrigan and they employ five part-time time staff.  Set up in November 2011 following the closure of the Indoor Market on the Main St.

Ms O’Leary has significant customer service experience and it shines through in her delivery. Our judge commented that Ann “was excellent, dealing and chatting to all the customers”and added “warm and friendly “and “making customers feel welcome”.

Speaking at the award presentation ceremony Gorey Chamber CEO, Dick White noted “The real purpose of the award is to encourage the highest possible standards. We are pleased that Ann has been judged the winner on this occasion and we look forward to promoting the town as the one that delivers excellent customer service”

The Award now moves onto November with everyone gearing up to see who the Outstanding Staff Member of Gorey will be next time.

 

The winner of the May 2012 Outstanding Staff Member Award was judged to be Deirdre Waldron of Dees Lingerie Shop on Esmonde St with the Mystery Judge commenting “Welcoming but not pushy. Excellent Customer Service, very knowledgeable about products and extremely helpful”.

Dee’s Lingerie has been operating in Gorey for the past 12 months, employs 3 people and according to the owner Deirdre Waldron “Our Customers are so vital to us, they are our lifeblood, I am so thrilled to win this, but I would like to share it with the other members of our team Sirle Kurs and Halley Stevens as we all provide the same level of service.”

The intention is to make it a quarterly event with the next competition being the month of August but needless to say all in business are encouraged and will continue, no doubt, to offer great customer service in the meantime!